Delivery & Returns

The Burgess & Leigh Factory is shut down until 2nd Jan - any orders placed between Christmas and New Year will be shipped then.

Each item is usually individually made for each customer, therefore it is difficult to give precise delivery information. Generally it takes around 28 working days to manufacture each item. If you require an order for a specific date, please contact our consumer services team on 01773 740 740 or email 

Orders for our Clearance lines should reach you within 4 weeks. 

UK parcels currently carried by our courier DPD, parcels by FedEx, UPS, or DHL.
Please ensure delivery address can accept and sign for parcels which are delivered during the working week between 9:00am and 5:00pm .

Best Quality orders usually take 4 weeks to despatch. Orders going outside the UK will take a little longer.

 Order Value UK Mainland
Any value FREE


Order Value Europe USA & Canada Rest of the World
Up to £50 £17 £30 £40
£51 to £150 £25 £50 £80
£151 to £300 £45 £80 £120
£301 to £600 £55 £100  £160
Over £600 £75 £120 £200



If for any reason your are not completely satisfied with your purchase you may return it to Poole Pottery within 14 days of receipt of goods and receive a full refund of the original purchase price.

Unless we have made an error or goods are faulty the refund will be exclusive of delivery charges.
Please contact our consumer services team, on 01773 740 740 or email to obtain a returns number. This will speed up your refund.

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