Delivery & Returns

Delivery

Orders for Seconds and Discontinued products should usually reach you within 5 working days, however may take slightly longer (7-10 working days) during busier sale periods.

Best products are usually made to order, therefore it is difficult to give precise delivery information. Generally it takes around 28 working days to manufacture each item. If you require an order for a specific date, please contact our consumer services team on 01773 740 740 or email consumer.services@burgessandleigh.co.uk 

UK parcels currently carried by our courier DPD, parcels by FedEx, UPS, or DHL. Please ensure delivery address can accept and sign for parcels which are delivered during the working week between 9:00am and 5:00pm.

Best Quality orders usually take 4 weeks to dispatch. Orders going outside the UK will take a little longer.

International Deliveries (Outside the UK)

Please note that for deliveries outside the UK, local import duties, taxes and customs charges may be applied by your country’s authorities or the courier. These charges are the responsibility of the recipient and are not included in your order total at checkout.

If import charges are refused or unpaid, the courier may return the goods to us.

In these circumstances, once the order has been returned to Burleigh, we will process a refund for the items. However, please be aware that any refund will be subject to the following deductions:

• The original outbound delivery charge
• Any return or re-entry fees charged to us by the courier or customs authorities

For example, if an order is returned due to refused import charges, refunds will be reduced by applicable re-entry fees (currently charged to us by DHL) and the original delivery cost.

We strongly recommend checking any potential import duties or taxes before placing your order, as these vary by country and are outside of our control.

Please note the cost of your goods will show as being reduced by 20%, as you will not be liable to pay UK VAT on this purchase.

If you have any questions prior to ordering, our Customer Services team will be happy to help.

Korean Deliveries

When shipping to Korea you will now be asked for a personal customs clearance code. This is a requirement made by The Korean Customs Service. 

• The PCCC comprises 12 digits starting with the alphabet letter P (e.g. P123123123123) and is issued by the KCS to those planning to ship personal goods into or out of Korea. It is tied to your identity and your home address
• Korean citizens can generate a PCCC almost instantaneously via the designated website (https://p.customs.go.kr) – NB this is in the Korean language only - by quoting details of his/her Accredited Certificate. Alternatively they can obtain a PCCC within one to two business days by sending an email or fax to the main Customs Office of the Administrative District listed on the designated website.
• Non-Koreans are permitted to quote their passport number in order to facilitate the clearance of their goods

Returns

If for any reason you are not completely satisfied with your purchase, you may return it to Poole Pottery within 30 days of receipt of goods and receive a full refund of the original purchase price.

Unless we have made an error or goods are faulty, the refund will be exclusive of delivery charges.

Please contact our consumer services team, on 01773 740 740 or email consumer.services@burgessandleigh.co.uk to obtain a returns number. This will speed up your refund.