Delivery & Returns


Orders for Seconds and Discontinued products should usually reach you within 5 working days, however may take slightly longer (7-10 working days) during busier sale periods.

Best products are usually made to order, therefore it is difficult to give precise delivery information. Generally it takes around 28 working days to manufacture each item. If you require an order for a specific date, please contact our consumer services team on 01773 740 740 or email 

UK parcels currently carried by our courier DPD, parcels by FedEx, UPS, or DHL. Please ensure delivery address can accept and sign for parcels which are delivered during the working week between 9:00am and 5:00pm.

Best Quality orders usually take 4 weeks to dispatch. Orders going outside the UK will take a little longer.

 Order Value UK Mainland
up to £74.99 £5
£75 or over FREE


Order Value Europe USA & Canada Rest of the World
Up to £50 £17 £30 £40
£51 to £150 £25 £50 £80
£151 to £300 £45 £80 £120
£301 to £600 £55 £100  £160
Over £600 £75 £120 £200


Deliveries to Europe from December 18th 2020

On the 31st of January 2020 the UK left the EU. Following this, there was a transition period which will end on the 31st of December.

Due to this our shipments to EU countries is changing with immediate affect

How does that affect me as a customer?

As of the 4th of January our deliveries to Europe have resumed (excluding Spain)

Please be aware that you will be responsible for paying any local tax or duty, which you will be notified of by the courier delivering your goods. If you are purchasing from the EU the cost of your goods will show as being reduced by 20%, as you will not be liable to pay UK VAT on this purchase. Please check this box to confirm your understanding and acceptance. 

Korean Deliveries

When shipping to Korea you will now be asked for a personal customs clearance code. This is a requirement made by The Korean Customs Service. 

  • The PCCC comprises 12 digits starting with the alphabet letter P (e.g. P123123123123) and is issued by the KCS to those planning to ship personal goods into or out of Korea. It is tied to your identity and your home address
  • Korean citizens can generate a PCCC almost instantaneously via the designated website ( – NB this is in the Korean language only - by quoting details of his/her Accredited Certificate. Alternatively they can obtain a PCCC within one to two business days by sending an email or fax to the main Customs Office of the Administrative District listed on the designated website.
  • Non-Koreans are permitted to quote their passport number in order to facilitate the clearance of their goods


If for any reason you are not completely satisfied with your purchase, you may return it to Poole Pottery within 30 days of receipt of goods and receive a full refund of the original purchase price.

Unless we have made an error or goods are faulty, the refund will be exclusive of delivery charges.

Please contact our consumer services team, on 01773 740 740 or email to obtain a returns number. This will speed up your refund.

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