|How to Order:|
|How to find a product?
Menu: Select shop, pattern and then a piece to view an individual item.
Quick Links: Select a pattern to view all items available.
Quick Links: Select a piece to view that item in all patterns where available.
Search: If you are interested in one type of item e.g. Dishes, type in Dish and see all the Dish available in all Patterns.
From time to time certain patterns which had been available on our Internet Shop site are removed due to their being discontinued from production. Please be aware that the following patterns have been discontinued in 2012. BAMBOO - COLUMBINE - DECADENCE - IMAGINATION - MEADOW.
|As each piece is individually hand painted for each Internet customer we are unable to provide a despatch date.
UK parcels currently carried by our courier DPD, Overseas parcels by FedEx, UPS, or DHL.
Please ensure delivery address can accept and sign for parcels which are delivered during the working week between 9:00am and 5:00pm .
Best Quality orders can take up to 6-8 weeks delivery. Customers outside mainland UK should expect orders to take a little longer.
|If for any reason your are not completely satisfied with your purchase you may return it to Poole Pottery within 14 days of receipt of goods and receive a full refund of the original purchase price.
Unless we have made an error or goods are faulty the refund will be exclusive of delivery charges.
Please fill out the returns form explaining the reasons for return. Upon receipt we will send instructions if applicable on returning your package.
|Data Protection and Privacy: Poole Pottery is dedicated to protecting your privacy. The information we collect on-line from our website will only be used by our own companies. Some information such as address and telephone numbers must be shared with a third party i.e. the Carrier who delivers the goods to you. We will not trade, rent or otherwise pass on your personal information to others. If you have registered on our mailing list we will from time to time make you aware of special offers and new items.|
|Copyright: All images, data and visual designs remain the exclusive property of Poole Pottery and may only by used for personal use in the process of placing an order.|
|Terms and Conditions:|
|Terms: The following terms and conditions apply to all transactions made on Poole Pottery's on-line shop. Please read them carefully and we suggest your print a copy for your records.
All products are subject to availability and can be withdrawn at any time.
If your order cannot be fulfilled we will inform you and suggest alternatives if available; alternatively we will offer a full refund.
Payment can be made by any major credit card or debit card. Payment will be debited to your account before the goods are dispatched. All prices are in Pounds Sterling.
Goods not delivered: We will make every effort to complete your order and ensure that your payment details are 100% secure. In the event that your goods are lost or damaged in transit please notify us by email: email@example.com
Customs forms for all international packages detail the value of the contents and give a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office can provide further information.
VAT stands for Value Added Tax which is charged on most goods and services within the European Union. UK VAT, currently 20%, is included in all product prices displayed to the UK and EU customers on this web site.
Customers from addresses outside the European Union will not be subject to VAT, and the prices shown to such customers on the site exclude this charge. However, they may be subject to local taxes and customs charges (see customs information above).
Who owns Poole Pottery?
Where is Poole Pottery made?
In Poole we have the Poole Studio which you can visit and see our artists at work. You can see our well known master potter Alan White working at his wheel, as well as two of our designers Jane Brewer and Nicola Massarella. Within the studio is a shop for you to browse and select your purchases.
Our Midlands factory is in the heart of the Potteries, in Middleport, Stoke-on-Trent. It is here most of the internet orders will be made and personalised to your specification. Middleport pottery is also the home of Burleigh pottery and have been manufacturing earthenware products on the same spot since 1889. visit www.burleigh.co.uk for more info.
Do you have factory shops?
Within Poole, you will find our Poole Pottery Studio and shop. The address is: The Quay, Poole, Dorset BH15 1HJ. The opening times are: 9:00am to 5:30pm Monday to Saturday and 10:30am to 4:30pm Sunday.
I have some Poole and need replacement items but can't find the design on your website. How can I buy what I need?
I have a piece of Poole Pottery and would like to know its history.
Can I personalise an item of Poole Pottery for a gift?
Is the charger plate supplied with wall fixings?
How long will my order take?
|Certificate of Authenticity|
|Our on-line shopping experience offers a unique and exclusive opportunity to obtain a Certificate personally signed by the artist that paints your selected item; in addition up to three initials can be included on the base of the items (excluding Miniatures and tableware) for added pesonalisation.|
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