assistance

How to Order:
  How to find a product?

Menu: Select shop, pattern and then a piece to view an individual item.

Quick Links: Select a pattern to view all items available.

Quick Links: Select a piece to view that item in all patterns where available.

Search: If you are interested in one type of item e.g. Dishes, type in Dish and see all the Dish available in all Patterns.
Pattern Deletions
                                                                      From time to time certain patterns which had been available on our     Internet Shop site are removed due to their being discontinued from production.  Please be aware that the following patterns have been discontinued in 2012.  BAMBOO - COLUMBINE - DECADENCE -                   IMAGINATION - MEADOW.  

Delivery Information:
  As each piece is individually hand painted for each Internet customer we are unable to provide a despatch date.


UK parcels currently carried by our courier DPD, Overseas parcels by FedEx, UPS, or DHL.
Please ensure delivery address can accept and sign for parcels which are delivered during the working week between 9:00am and 5:00pm .


Best Quality orders can take up to 6-8 weeks delivery. Customers outside mainland UK should expect orders to take a little longer.

Order Value UK Mainland
up to £20 £3.75
£21 - £50 £6.50
over £50 £8.75
   
Order Value Europe
up to £50 £17.00
£51 - £150 £25.00
£151 - £300 £45.00
£301 - £600 £55.00
over £600 £75.00
   
Order Value USA and Canada
up to £50 £30.00
£51 - £150 £50.00
£151 - £300 £80.00
£301 - £600 £100.00
over £600 £120.00
   
Order Value The rest of the world
up to £50 £40.00
£51 - £150 £80.00
£151 - £300 £120.00
£301 - £600 £160.00
over £600 £200.00
 
Returns Policy:
  If for any reason your are not completely satisfied with your purchase you may return it to Poole Pottery within 14 days of receipt of goods and receive a full refund of the original purchase price.
Unless we have made an error or goods are faulty the refund will be exclusive of delivery charges.
Please fill out the returns form explaining the reasons for return. Upon receipt we will send instructions if applicable on returning your package.
Privacy:
  Data Protection and Privacy: Poole Pottery is dedicated to protecting your privacy. The information we collect on-line from our website will only be used by our own companies. Some information such as address and telephone numbers must be shared with a third party i.e. the Carrier who delivers the goods to you. We will not trade, rent or otherwise pass on your personal information to others. If you have registered on our mailing list we will from time to time make you aware of special offers and new items.
Copyright Information:
  Copyright: All images, data and visual designs remain the exclusive property of Poole Pottery and may only by used for personal use in the process of placing an order.
Terms and Conditions:
  Terms: The following terms and conditions apply to all transactions made on Poole Pottery's on-line shop. Please read them carefully and we suggest your print a copy for your records.

All products are subject to availability and can be withdrawn at any time.

If your order cannot be fulfilled we will inform you and suggest alternatives if available; alternatively we will offer a full refund.

Payment can be made by any major credit card or debit card. Payment will be debited to your account before the goods are dispatched. All prices are in Pounds Sterling.

Goods not delivered: We will make every effort to complete your order and ensure that your payment details are 100% secure. In the event that your goods are lost or damaged in transit please notify us by email:  sales@poolepottery.co.uk 
Overseas Delivery:
  Customs Information

Customs forms for all international packages detail the value of the contents and give a description of the items. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office can provide further information.
  VAT

VAT stands for Value Added Tax which is charged on most goods and services within the European Union. UK VAT, currently 20%, is included in all product prices displayed to the UK and EU customers on this web site.

Customers from addresses outside the European Union will not be subject to VAT, and the prices shown to such customers on the site exclude this charge. However, they may be subject to local taxes and customs charges (see customs information above).
Any Questions:

General Enquiries

Who owns Poole Pottery?
In 2012  Poole Pottery became part of the Denby group. We are a small collection of traditional pottery companies manfuacturing British made ceramics in England. We are commited to hand crafts and preserving the skills of our workforce. As well as Denby pottery our family also includes Burleigh pottery, Leedsware made by Hartley Greens & Co, and now Poole pottery. All of which maintain the individuality that has made them iconic names spanning the last 250 years.

Where is Poole Pottery made?
Poole Pottery is still made in the UK and now has two locations - one in the South of England, and one in the Midlands.

In Poole we have the Poole Studio which you can visit and see our artists at work. You can see our well known master potter Alan White working at his wheel, as well as two of our designers Jane Brewer and Nicola Massarella. Within the studio is a shop for you to browse and select your purchases.

Our Midlands factory is in the heart of the Potteries, in Middleport, Stoke-on-Trent. It is here most of the internet orders will be made and personalised to your specification. Middleport pottery is also the home of Burleigh pottery and have been manufacturing earthenware products on the same spot since 1889. visit www.burleigh.co.uk for more info.

Poole Pottery is proud to be part of Make It Stoke-on-Trent

Do you have factory shops?
Yes, we have the Poole factory shop in Dorset.

Within Poole, you will find our Poole Pottery Studio and shop. The address is: The Quay, Poole, Dorset BH15 1HJ. The opening times are: 9:00am to 5:30pm Monday to Saturday and 10:30am to 4:30pm Sunday.

Has anyone published a book about Poole Pottery's history?
Poole Pottery has been featured in many publications and articles over the years. A publication we would recommend to you is: Poole Pottery: Carter and Company and their successors 1873 - 2002 by Leslie Hayward. We feel this is a good review of the brand and its products and a good reference tool. It will be available through book stores and on line through sites like Amazon.  This book has now been updated extending the years to 2010.  You can also purchase the book from the factory outlet at Poole Quay.
 
I am a retailer, how do I become a stockist of Poole Pottery?
Can you please send an email through to us on sales@poolepottery.co.uk detailing your company, location and contact details. This will be forwarded to our sales team who will contact you in due course. if you are an existing trade customer you may email your order to order@poolepottery.co.uk 

Product Enquiries

I have some Poole and need replacement items but can't find the design on your website. How can I buy what I need?
If the design or item you are looking for is not on our website, unfortunately it will no longer be in manufacture.

I have a piece of Poole Pottery and would like to know its history.
Poole dates back to the mid 19th Century and has released many designs over the years. When we bought Poole Pottery in 2007, we were disappointed to learn that most of the archives were no longer available to us. However, we can recommend an excellent publication which will hopefully help you: Poole Pottery: Carter and Company and their successors 1873 - 2002 which is by Leslie Hayward. It will be available to purchase through book shops and online through sites like Amazon or should be available from your local library.

Can I personalise an item of Poole Pottery for a gift?
We will be offering this service again in the near future allowing customers to request 3 letters on the underside of pottery items.

Is the charger plate supplied with wall fixings?
No. We have found that our customers prefer to select their own method of displaying the plaques. However, to hang it on the wall the charger plate has two holes on the back well which enable you to attach picture wire.

Order Enquiries

How long will my order take?
On receipt of your order and payment, we start to manufacture your Poole Pottery specifically for you. Each piece is made by hand and often has several firings to achieve the final product. Depending on your selected design, this process can take between 6-8 weeks to complete and be with you.
Certificate of Authenticity
  Our on-line shopping experience offers a unique and exclusive opportunity to obtain a Certificate personally signed by the artist that paints your selected item; in addition up to three initials can be included on the base of the items (excluding Miniatures and tableware) for added pesonalisation.
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